Frequently Asked Questions
Everything you need to know about the world's finest Japanese Selvedge Denim.
Do you offer international shipping?
Yes, we provide worldwide shipping via DHL Express and EMS. Most international orders arrive within 3-5 business days after processing.
How do I choose the correct size for raw denim?
We recommend comparing our detailed size charts with a pair of jeans you already own. Please note whether the denim is 'Sanforized' (pre-shrunk) or 'Unsanforized' (shrink-to-fit) before purchasing.
What is your return policy?
We accept returns within 14 days of delivery for items in original, unworn condition with tags attached. Please note that hemmed jeans are considered final sale and cannot be returned.
Can I have my jeans hemmed before shipping?
Yes, we offer professional chainstitch hemming services using original Union Special machines. You can add this service directly on the product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I wash my raw denim?
To preserve the indigo and achieve unique fades, we recommend wearing your jeans for as long as possible before the first wash. When necessary, hand wash in cold water with a specialized denim detergent and hang dry.